At Elite Plaques, we’re committed to delivering your customized plaques securely and on time. Please review our shipping policy to understand how your order will be processed, shipped, and delivered.

Order Processing Time

• Each plaque is custom-made, requiring 4-6 business days for production.
• Once your order is complete and shipped, we’ll send you a confirmation email and Paxi SMS with tracking information.

Shipping Methods and Delivery Times

We offer reliable a shipping option through Paxi to ensure your plaque arrives safely:

• We will deliver your order within 20 days, unless there are changes or inaccuracies provided by the customer that affect the order.

Currently, we only ship to the South Africa.

Delivery times may vary based on your location.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via sms. Use this number to monitor the progress of your shipment. If you don’t receive tracking information within 7 business days of placing your order, please contact us at eliteplaquessa@gmail.com.

Damaged or Lost Shipments

We take great care to package your plaques securely. If your order arrives damaged due to the shipping process:

1. Contact us within 3 days of delivery.
2. Provide your order number and photos of the damage (if applicable).
3. We’ll work with the carrier to resolve the issue and provide a replacement if necessary.

Changes to Shipping Information

If you need to update your shipping address after placing an order, please contact us immediately. Changes can only be made before your order is shipped.

Contact Us

For any questions about your shipment or assistance with your order, please reach out to us at eliteplaquessa@gmail.com.

Thank you for choosing Elite Plaques! We’re honored to create a plaque that celebrates your milestone.